At NKM Digital, we aim to provide high-quality services and a smooth project experience. This Refund Policy outlines the terms related to payments, cancellations, and refunds for all projects undertaken by our agency.
All projects require a 50% advance payment to initiate work.
This advance payment is non-refundable under all circumstances once the project has begun.
If the client chooses to cancel the project at any stage:
The initial 50% advance remains non-refundable.
At the discretion of NKM Digital, the client may be provided with the portion of work completed up to the cancellation date.
In rare or unavoidable situations where NKM Digital must cancel the project:
A refund may be processed for any unutilized amount, after deducting charges for work already completed.
The refund amount will be calculated based on the scope of work completed till the date of cancellation.
Clients are required to provide necessary content, inputs, and approvals on time.
If there are significant delays in providing required materials, NKM Digital reserves the right to:
Reevaluate and revise the project timeline, and/or
Increase the project cost to compensate for the extended duration and additional efforts required.
Refunds cannot be issued in cases where the client:
Changes their mind after project initiation,
Fails to provide required information on time,
Or is dissatisfied with the direction after approving earlier stages.
Completed work will be shared only after the final payment is made.
In case of cancellation (initiated by either party), only the approved or partially completed work (as decided) will be delivered.